Emergency Breakdown Service (EBS) was founded in 1999 as part of the CBA Tire, Inc. organization. EBS was established to provide twenty-four hour service, 365 days a year call center dispatch service for small and medium sized motor carriers who did not have an outlet for such services on a national basis.
Shortly after its inception, EBS became one of the largest providers of national dispatch services for the specialized Intermodal market establishing billing and repair relationships with all of the Class I railroads operating in the United States, Canada, and Mexico, as well as motor carriers operating within the Intermodal industry.
Throughout its existence, EBS has proven to be an innovative force in working with companies such as United Parcel Service, Yellow Freight, Roadway Systems, and USF Holland on road service and tire programs specifically developed, implemented, and executed to their specific needs. During the history of EBS we have been selected by companies such as TRAC Intermodal, DirectChassisLink, Yellow Freight, and others to be their sole provider of emergency road service.
EBS has built a network of vendors throughout the continental United States who provide prompt, professional, and quality service regardless of the location of the breakdown, the time of the breakdown, or the nature of the breakdown. The EBS network of vendors has been built to provide tire repairs and replacements, mechanical repairs for tractors or trailing equipment, and towing assistance.
From its inception, EBS has valued the qualities of transparency in all dealings with customers and vendors, honesty at all times, innovation in processes and systems and programs, empathy and compassion for those in need of our services, accountability throughout the process, urgency in responding to the needs of our customers and vendors, and providing a friendly voice in times of need. Get rolling faster with EBS!
Today, EBS is focused on providing innovative system solutions that improve the overall customer and vendor experience. These innovations include an interactive dispatch process to improve visibility and communication throughout the service event for customers and vendors, vendor compliance and documentation submission technology to increase throughput and response, and technology to increase customer uptime to insure equipment is returned to service promptly. These initiatives will continue to drive the growth of EBS as we expand our service offering to Commercial Fleets, Dealer and Vendor Call Center activity, and the Intermodal market. EBS will be there when you need us most.See Our Services
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